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Elderly businessman couple smiling at each other in front of the computer while surfing the web using web accessibility.

Banks too, must guarantee digital accessibility for older people preventing their social inclusion

In the news, we recently heard about  Carlos San Juan, a 78-year-old man from Valencia who has managed to collect 600,000 signatures for his campaign “Soy mayor, no idiota” (I'm a senior citizen, not an idiot). He is demanding better customer service in banks so that seniors unable to use ATMs or online banking can still receive assistance from a teller, without being penalised for it.

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